Live Chat Software
Live Chat Software is capable of providing online live interaction between Company operators and customers or web sites visitors in real time. Web based help service provides one-to-one or multiple chat between customer support executive and online visitors to solve their queries. Web chat tool plays a vital role in managing records of online customers and allows instant communication with website visitors in real-time environment. Some of the major software features include multiple operator support, operator-to-operator chat, offline messaging, email chat transcript, operator online/offline status and much more.
Help desk utility provides live support service among multiple customers or visitors of the website with multiple customer care executive simultaneously. Web chat software records offline messages of the customers while support operator not available or shows offline status and is useful in maintaining customer’s chat records for further use.
- Real-time live assistance
- Multiple simultaneous chat sessions
- Creates Multi Departments
- Chat Transfer between operators
- Saves online chat conversations
- Shows Visitor’s details
- Sound and Visual alerts
- E-mail Chat Transcripts
- Notify online/offline operator status
- Offline messaging system
- Sends Canned messages and Website URLs
- View Visitor typing details
|Live Chat Software Features|