Live Chat Software Features
Web chat tool enables online customers 24x7 live assistance by providing them intellectual operator service that solves their problems and queries. Instant interaction through real-time customer care results in increased sales revenue and decreased support expenses. Online customer care support increases response time and lowers the cost of obtaining customer feedback.
Real-time live assistance - Online help desk software provides effective real time chat interaction between the customer support executives and online customers or visitors.
Multiple simultaneous chat sessions - Live online help chat software enables multi-chat facility by providing help desk support to single as well as multiple online visitors simultaneously. Utility even offers interaction between online operators that helps in making chatting flexible.
Creates Multi Departments - Live help utility facilitates administrator to create as many number of departments according to need and requirements.
Chat Transfer between operators - Software provides option to transfer chat from one operator to another in any department during ongoing chat session.
Saves online chat conversations - Software helps in maintaining records of chat history sessions by providing facility to take the backup of every chat conversation in simple way.
Shows Visitor’s details - Easily view Visitor’s details including Visitor IP, Visitor Name, Browser, Arrival Time and Date, Department and Current Page.
Sound and Visual alerts - Live help online chat software facilitates Sound notification and Visual alerts (pop-up window) when operator request for chat.
E-mail Chat Transcripts - Online live chat utility offers automatic delivery of live chat session details to visitor's specified email address.
Notify online/offline operator status - Software indicates the operator status (online, offline or busy) which facilitates visitors to make chat accordingly.
Offline messaging system - Software provides offline message delivery facility that helps visitors to send instant message to the offline operator specifying his/her name, email id, contact address, phone number with message details.
Sends Canned messages and Website URLs - Operator can send online canned messages that immediately get delivered to the visitor. Operator also has facility to send pre-defined website URLs to quickly assist the online visitors.
View Visitor typing details - Facilitate operators to view the typing activities of online visitor, which helps in keeping, focused during the incoming chat session messages.
Safe to Install and Run - Live chat utility provides an easy step-by-step installation wizard with user-friendly interface that assists smooth real time support to online visitors.