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Live Chat Software Features

Web chat tool enables online customers 24x7 live assistance by providing them intellectual operator service that solves their problems and queries. Instant interaction through real-time customer care results in increased sales revenue and decreased support expenses. Online customer care support increases response time and lowers the cost of obtaining customer feedback.

Software Features:

  • Real-time live assistance - Online help desk software provides effective real time chat interaction between the customer support executives and online customers or visitors.

  • Multiple simultaneous chat sessions - Live online help chat software enables multi-chat facility by providing help desk support to single as well as multiple online visitors simultaneously. Utility even offers interaction between online operators that helps in making chatting flexible.

  • Creates Multi Departments - Live help utility facilitates administrator to create as many number of departments according to need and requirements.

  • Chat Transfer between operators - Software provides option to transfer chat from one operator to another in any department during ongoing chat session.

  • Saves online chat conversations - Software helps in maintaining records of chat history sessions by providing facility to take the backup of every chat conversation in simple way.

  • Shows Visitor’s details - Easily view Visitor’s details including Visitor IP, Visitor Name, Browser, Arrival Time and Date, Department and Current Page.

  • Sound and Visual alerts - Live help online chat software facilitates Sound notification and Visual alerts (pop-up window) when operator request for chat.

  • E-mail Chat Transcripts - Online live chat utility offers automatic delivery of live chat session details to visitor's specified email address.

  • Notify online/offline operator status - Software indicates the operator status (online, offline or busy) which facilitates visitors to make chat accordingly.

  • Offline messaging system - Software provides offline message delivery facility that helps visitors to send instant message to the offline operator specifying his/her name, email id, contact address, phone number with message details.

  • Sends Canned messages and Website URLs - Operator can send online canned messages that immediately get delivered to the visitor. Operator also has facility to send pre-defined website URLs to quickly assist the online visitors.

  • View Visitor typing details - Facilitate operators to view the typing activities of online visitor, which helps in keeping, focused during the incoming chat session messages.

  • Safe to Install and Run - Live chat utility provides an easy step-by-step installation wizard with user-friendly interface that assists smooth real time support to online visitors.